Harlow & Pike — Intake & Callback Performance
Live view over the consolidated intake database (Ringsnitch, Jigglewire, TalkEgg, Mostlyanswered, Lawllama, Docketmonster). Full analysis and dashboards: Metabase.
Headline: callbacks after a missed/unanswered contact
924
Inbound calls tracked
459
Not answered live (need a callback)
43.1%
of those ever called back
3.5%
called back within 1 hour
11.9h
median time to callback (when it happens)
By intake channel
| Route | Inbound calls | Answered live | Needed callback | Ever called back | % called back |
|---|---|---|---|---|---|
| front_desk | 163 | 40 | 123 | 21 | 17.1% |
| main_line | 761 | 425 | 336 | 177 | 52.7% |
Conversion to a signed case, by how the contact was handled
| How the caller's phone number was handled | Unique phone numbers | Became a signed case | Conversion rate |
|---|---|---|---|
| Missed, but called back | 189 | 19 | 10.1% |
| Missed, never called back | 145 | 11 | 7.6% |
| Reached a live person | 399 | 114 | 28.6% |
Data freshness
| Source table | Rows | Last synced |
|---|---|---|
| docketmonster_matters | 161 | 2026-09-28T05:56:19.966Z |
| jigglewire_calls | 1215 | 2026-09-28T05:56:19.966Z |
| lawllama_leads | 649 | 2026-09-28T05:56:19.966Z |
| mostlyanswered_messages | 231 | 2026-09-28T05:56:19.966Z |
| ringsnitch_calls | 924 | 2026-09-28T05:56:19.966Z |
| talkegg_cdr | 163 | 2026-09-28T05:56:19.966Z |